Browse . . Then it was pushed to the 20th. Since then there has been a series of problems including routing errors, cable work. TNT Sports on Sky TV with BT broadband. It’s your call. . that shouldn't be an issue (having just performed a speed test here, on a different. Flexible and affordable sim only deals with no contract. Zen to solve that put the phone line through. When I look under my products TNT appears on my main account but there is no 'activate' option. by OmegafanX on 08-11-2023 12h02 Latest posted on 09-11-2023 8h32 by OmegafanX. It should have been so easy given that the switch didn't require an engineer. 24 month contract. Make a. I've just got of the phone to customer support having been told that there was a 'problem. . 11. Close Broadband menu Mobile Phones SIM Tablets & Laptops Brands Accessories SIM Activation Manage Close Mobile menu Protect Protect Smart Home Insurance Smart Tech Close Protect menuNew Full Fibre’s something different. . YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. I installed the new hub and after switchover, I used the free BT Digital Adapter to connect the base unit for our old phones and this worked well. Security. I got confirmation from both BT and Sky that my phone line and broadband woul. OR. During the current promotion (November 2023) BT is also offering any Xbox users who choose the Full Fibre 500 and Full Fibre 900 packages an Xbox Game Pass Ultimate from six to 12. Home setup, Wi-Fi & network discussions. Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. Upgrade to Complete Wi-Fi. 00 per month for months1-3 £40. Long story short. That is where your problem started. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. “Your Sky Q Mini box has not. You can easily connect the hub yourself. Stay on the screen with the 6-digit code while you grab your phone or. They have no clue about my order until I called them on 15/06. 5 days a. Cheers John Jun 25, 2021. . Moving home. Had BT business and changed to BT Retail with line upgrade to 120mb (ish), bt tv thing and standard phone line. I have tried to order Broadband only connection from BT. My order is still listed as open, and I've not received any notifications to alert me to any problems, so should I expect this to resolve it. On 17/06 BT support team told me that there is a glitch in the orde. All our broadband hubs have the latest technology installed to give you the best possible connection. Sign in to discovery+ on a BT TV device. . 0 Ratings. Does anyone know what we can do? We. For the first week I was getting download speeds c 19Mbps. This process can take up to ten days. Openreach are short of staff this time of the year, with people on leave. . Sign in to discovery+ on a BT TV device. There's a minimum 14-day cooling-off period, which begins the day after you register for the service. If you check for dial tone after the 8th, and check the number, you will be able to determine when the phone line has been changed over, then its just a matter of. TV & BT Sport problem Login & BT ID issue Chat now. If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. YouView from BT; BT Sport on TV, Online player or App;. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. He gives me a rout. Choose one of our great value broadband packages. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. Good evening all . If you’ve got one of these, try these checks. A landline or broadband customer would be entitled to compensation if… Amount of compensation; Delayed repair following loss of service: Their service has stopped working and it is not fully fixed after two full working days. YouView from BT; BT Sport on TV, Online player or App;. Connect to our 4G mobile network for browsing, streaming and downloading. 4. BT Home Hub 4 and 5. Just signed up to Infinity coming over from Sky regular Broadband. I live in Hawksworth just in the outskirts of horsforth. Activation date given 15th December. The original switch date was 5th July all the equipment arrived on time and I set it up in preparation for the activation. If you fail to activate your card within this period, the card will be cancelled, and you will not be able to access the funds. Option 2. . My activation date for Infinity 1 was Monday of this week. Technician: No extra cost – If QuickStart’s unavailable. Full Fibre, also known as FTTP (fibre to the premises), is built on the UK’s most reliable broadband technology. . . ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. If your broadband speed falls below the promised minimum broadband speed, the provider has one month to sort this out – if it fails to do this, you’re allowed to leave your contract, penalty-free. Call BT. 15th December old BT broadband line disconnected. I waited a few days and still not. This will be sent via Royal Mail and should arrive between 7am and 6pm the day before your activation date. . Ask the BT. . When your HALO2 service stops working one gets a mini-hub to restore some connectivity. However I hooked everything up so it was ready as soon as it was active and low and behold I am c. Scam calls. Choose a category. 1. This is a small network termination point. Why am I having problems adding BT Virus Protect to. That is something you can solve by phoning 150 I assume you didn't or couldn't port your number from sky. Home phone including Digital Voice; BT. They have no clue about my order until I called them on 15/06. They are building. com & Community; Broadband. For the home; For business and public sector. . At around 11am the internet went off (solid orange light) assumed this was normal and would be back on before midnight. Re: Activation Date/BT already a nightmare. Started the process of upgrading from my fixed 2meg connection to BT Max last Thurs. Hi Guys, Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. TalkTalk and BT line problems, no help from either. The box is around 13cm x 11cm x 2. . There are also a range of technical support services available on. An hour and a half after the appointment window ended, the online chat told me openreach had said they did. It has fibre to home. Hi All Did someone have problems with broadband activation? I switch to BT last week, they promised me it will be no gap with service. Once you can see the test socket, then connect it up as shown below, and see if you still get the disconnections. I spoke with an online help advisor who told me he had escalated the issue to the technical team and it would be fixed in 5 working days. There seems to be a lot of issues with broadband provision, where people have selected the Digital Voice option. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. Our telephone and broadband line were set to be activated on Friday 29th August but were not activated due to problems encountered on BT's side during the process. Aargh! I'm at the end of my tether here. It goes up to 25x faster than our standard fibre. This activation date was then missed with BT customer services say there had been a. Ok, ofcourse no broadband next day call " sorry our system shows Yo. I'd recommend unplugging your router or switching it off until we've confirmed your broadband's ready to use, because plugging it in too early can occasionally cause problems with the router automatically finding the right details to connect to the internet. After being told several reasons for the delay, such as line issues etc, I was finally told yesterday that all the work had been completed and that m. Hello I hope someone will be able to help or offer advice on how I can try and gain clarification or resolve the following issue. BT are supposed to activate my home broadband on 15/06 . How much does it cost to install a new BT phone line or reconnect an old one? Find out all you need to know about BT connection fees for a new phone line installation, or to reconnect your service. BT TV is only available to broadband. g. Do you have an enquiry about a fault you’ve already reported to BT? Step 2. Don't worry, @Louise_E, I'm regularly on the phone! Note *I* have to phone Vodafone. First of all apologies for the long post but here goes. It is common for some problems to be reported throughout the day. Unfortunately that not happened, later was calls etc, I was told that I will get update on 15th of October, but that not happen either. I've taken the plunge on Fibre with BT because of the free sports channels but not particularly impressed so far and thats before it has been activated. One email in the morning to confirm that im being connected. However, I am curious. . When it comes to broadband (as well as TV and phone packages), there’s the network that carries the data and then there’s the broadband and TV bundles that you order for your home. We spent the weekend troubleshooting the problem with BT over the phone and t. If you’d rather speak to a human, you can use the live chat feature on the BT website or call 0800 800 150. If this isn't the case the first thing to try is restarting your hub. Check BT Broadband service status. If your existing broadband or landline service stops working, you simply need to report the problem to your provider. So I though. Power light is orange. Choose a topic. I am without a landline and broadband for the. Contact us. Back again, and 2 activation dates later we still have no internet, really angry at this now, I have now been scheduled to have it activated by Monday but I have zero confidence in this, I have been told 3 times by different people this week they are sending an email to there manager to speed up act. - theres an issue with you account. New customers can add Xbox Game Pass Ultimate when their broadband starts, and existing BT Broadband customers can add Xbox Game Pass Ultimate at any time (unless during. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. New 24-month BT Broadband contract required. Thanks for posting back @haggisbasherman. A SIM arrived on Friday (5 days after the initial order). I keep bein. Compensation is paid for delayed installations, delayed repairs, and missed engineer visits. The best way to ha. . Pay nothing until Spring 2024. The letter also stated that "Your broa. This includes Premier League football, European football from the French and Italian domestic leagues, international cricket, Premiership Rugby, WWE, UFC, and exclusive access to the UEFA Champions League,. Missed engineer appointments - multiple times. Planned date: 23 Oct; Actual date: 28 Oct (although I didn't see anything change from my end on 28 Oct). In most cases we can switch on your broadband without you needing to be home. We know you need your broadband and landline to stay connected. . Great all round service from BT and Sky. Activate and manage your inclusive extras, like online security, free BT Wi-Fi and cloud storage. It means we can do a better job for you and the nation, both now and in the future. We'll call in 2 days with an update (no phone call) - x15 at least. com over the next 3 months though - offers come up frequently, and there's no rush to move straight away. My original order was cancelled for no reason. My broadband and phone was supposed to activate 4th April. Changed my broadband over from Sky to BT, sky worked fine. Email. Managing my subscription passed to BT/EE. Have. I don’t have internet still. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. I emailed BT on 3/8 to which I received an auto response giving a ref number,which I replied to on 4/8 and have not heard anything from them since. Back to Top. I have un-installed and re-installed the software 5 times in various different ways but. Reading the posts above, it sounds like many others have had the same problem as me. Hello BTcommunity, I have just got digital voice adapter and was following instructions to register adapter. No upfront costs. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. But she decided to move to BT Fibre 1. Problem. I am going through the usual problems with Openreach and activating my broadband. My engineer visit and activation date was scheduled for 26/7/23. £30 an appointment – If you can get QuickStart but choose not to. I had an activation date of Apr 26th, but there is no connection. Re: Activation Date/BT already a nightmare. When you're in range of a hotspot, go to the wi-fi settings and connect to BT Wi-fi from the "Choose a Network" list. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. Came online to check my bt account to see what it was saying and. That increase. My Profile. Received notification that landline has switched but nothing on broadband. Watch our short video guides or follow our step by step instructions. Watch shows from the BBC, ITV, Channel 4 and Channel 5 in one place and ad free. On 4th October I ordered FTTC from BT as our cabinet had just received a fibre connection and Talk talk were not offering it. If you already have a BT ID linked to your BT service, you would need to use a different email address when setting up the BT ID for your EE BT Sport service. This might happen because your BT Broadband is new, and your service isn't live yet. Hi, I got a 6 months gamepass as part of upgrading my broadband with BT and in my microsoft account it states from BT/EE and Bt says it runs out in June 2022, yet on my xbox app it states it runs out. I am currently in the process of switching from BT to Sky. . BT. Switched from BT to Plusnet, activation day today 19th May. Sky told BT the number had been reallocated - migration denied. Enter your BT ID username (it's usually your email address). BT however has failed too, our landline is working but our broadband is not. Annual price changes and terms apply. So I ordered BT full fibre 60MBPS on 25th August for new flat i moving to this weekend (Tenants moved out 22nd august) Activation date 9th sept (not happened) Router arrived that day. Hello, Me and mother currently have not recieved internet for an entire month. Get help and track your orders. Select your hub BT Smart Hub 2 BT Smart Hub and Ultra Smart Hub BT Home Hub 3 BT Home Hub 4 and 5 Activation date You should receive an email or text from us confirming your activation date. Our customer service is available 24/7 and our reliable broadband network ensures issues are kept to a. Broadband service has been satisfactory since my connection on 17 Aug. . BT Fibre broadband / No internet on activation day. On hold for more then an hour. The blame finger is pointed at BT, which doesn't surprise me, but nevertheless, my agreement is with Vodafone and V. With fibre all the way to your home, no copper cables. Learn about BT Sport, available with Broadband. The phone line service was fully working and the PON light was solid green and Phone 1 was green. We were told we couldn't add TV services until the phone and broadband were activated. 3. We'll provide you with one Wi-Fi disc to extend your wi-fi connection. I can't guarantee that we can get this moved quicker but we can take a look into this for you and see what's happening. If you recently signed up for BT Broadband and can't connect, BT may not have activated your service yet. and manage your personal details and how you pay. Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. com and include your BT ID and BT account number in the email. Hi all, I am posting here as my last resort. The sales person said he will make the new order. I called bt again and was promised it would be on by. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. Installation for BT’s Fibre broadband (previously known as BT Infinity) is usually free. So if we’re late when activating or repairing your connection, or if we miss your engineer appointment, you’ll automatically get compensation. Scroll down to ‘Use your extras, at no extra cost’ and click ‘Manage your extras’. Broadband speeds There are simple ways you can boost performance and get the best from your broadband. There would not normally be an issue with ADSL connections unless there is a "Stop Sell" of copper connections for your exchange. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. Shortly afterwards i received the reward card and it stated on there to await the activation code. . You can easily connect the hub yourself. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. That's not happen. . So if I ordered it that day, the soonest I could get connected was on 12th Sept. In that time they have totally made my life a misery. 19-05-2023 11:22 AM - edited 19-05-2023 11:23 AM. Every time I am told to. £9. Set up your BT internet in 8 simple steps. BT. Connecting to broadband for the first time. Month 4 from £32. We are so annoyed. This includes Premier League football, European football from the French and Italian domestic leagues, international cricket, Premiership Rugby, WWE, UFC, and exclusive access to the UEFA Champions League, UEFA. 31-08-2021 1:10 PM. This may look like those shown below , or something similar. Good evening all I moved into my new build home last Friday and placed a order with BT broadband, it was arranged to be delivered tommorow and activated Friday, however they have since been in touch stating openreach are having issues it will not be ready until the 17th of this month but delive. BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. I was recently told that fibre is now available in my area. BT are supposed to activate my home broadband on 15/06 . . My activation date was Friday 28th (yesterday). Any change in your plan will be reflected on your next BT bill and if you downgrade your plan, you’ll get a pro-rated refund for any days not used. - we're still waiting to activate your broadband. 8 up, which is consistent with past results. The problem I have is that I cant activate my BT ID. . I asked him if there is a way to use the equi. 3. Hi Sorry to hear that there's been issues with your broadband installation. The box is around 13cm x 11cm x 2. My activation date was yesterday. With BT Service Status you can check your BT Broadband, Landline or TV is working. The engineer came and there was no issues raised however the activation did not occur. Broadband activation issue. . I was promised speeds between 10 and 17Mbps so still in spec and no complaint. 15th December old BT broadband line disconnected. I was swapping from Talk Talk who provided flawless (but slow - non fibre) internet right up to activation date. To check your mobile signal status, use the EE coverage and network checker. For the home For business and public sector For global businessAnd if you're an existing BT customer, you can start receiving all the Hybrid Connect benefits right now. BT add on. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. Hello, Me and mother currently have not recieved internet for an entire month. You will automatically receive compensation from your provider without needing to take any action. For more information, press Dismiss". Get help with BT Fibre Broadband. Re: FTTP Activation Problems (wrong serial number?) all the FTTP problems are dealt with the FTTP TEAM 08005874787. . They have a large number of electronic components which can fail. Our broadband has been cut offActivation has not worked. We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. My activation date was on the 5th of November. Your options. Home phone including Digital Voice; BT. 0800 587 4787Activate Work Mode and Game Mode. Check BT availability. If you are still having. TNT Sports on Sky TV with BT Broadband:. That was the 14/03. My 'live' date is tomorrow. Broadband Activation Issues. A steady blue means that the Hub is connected to your broadband. My broadband was due for activation today and I was advised to restart the ONT at midnight Monday. You have had too many unsuccessful attempts to login. Terms apply. This will be sent via Royal Mail and should arrive between 7am and 6pm the day before your activation date. My TV. So, reading other posts, I am not alone with my recent activation issues. You’ll get our best-ever TV box. Customer Service: Ensuring your broadband provider has good customer service means if you experience any issues you’ll be in safe hands. Options. The adviso. Received my router but am not to plug in until text message. I was promised speeds between 10 and 17Mbps so still in spec and no complaint. I have the same problem - when I click the link in the email from BT it takes me to my old and inactive BT Sport account; when I select my active BT broadband account there is no activate option, only 'manage'. Step 1. Contact us and ask for an upgrade to our current recordable TV box. Our BT Mobile contracts are mainly 12 months for SIM Only and 24 months for handset plans. Ask the BT Community. Get help with your BT broadband. . So, reading other posts, I am not alone with my recent activation issues. . . I have recently moved from BT standard to BT Infinity 2 and was advised I would get between 58 & 78mb when signing up. If same thing happens to me I will just cancel straight away. Home phone including Digital Voice; BT Mobile; Email. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. Re: Broadband Service Activation Query. 20-02-2023 04:51 PM. . Hello I'm sorry to hear about this experience, I completely understand your frustration. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. Attempt to phone BT to report that the line is still not active. com & Community; Broadband. 16th December - Not c. BT Sport app. Select Activate on BT Virus Protect. 86Δ a month. Black Friday deal. my Broadband activation date on the sales order was given as 18th September I have now rang them for the 5th time on 6th October and still not. I have received my Sky puck and been given an activation date of 29th November 2023. 5cm in size. 99 for a new landline, but it’s free if you already have one. This was closely followed by Stockon-on-Tees, with a download speed of 166. The best way to ha. Fix broadband problems. When I click on the email link 'activate your BT ID now' it takes me to a page that say -Simply log into My BT and navigate to the ‘TV and Sport’ section under ‘Your products’. I have asked one of them to respond here, to see if they can help with your. . We’ve spent hours on the phone and ea. Call backs ar. Please try after 15 minutes. 20 Nov 2023 04:11 PM. It wouldn't allow it suggesting the SIM wasn't valid. Ask the BT Community. The original switch date was 5th July all the equipment arrived on time and I set it up in preparation for the activation. Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. Then it was pushed to the 20th. I've tried emailing to voice my issues 3 times but never recieve a reply back and have also tried their twitter with no luck. The only BT Employees are the forum moderators. Activation day. We waited but the broa. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. Go to solution. Set up and use your BT Extras such as; BT Wi-fi, BT Email, BT Cloud and more. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. Choose a topic. Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. I received a letter from Vodafone on the 25th January thanking me for choosing Vodafone Broadband and Home Phone service. One of their neighbours is I believe with BT and they took up the offer to upgrade to FTTP but the installation ran into issues, so they con. Keep an eye on bt. Hi there, I was due to have my infinity broadband activated today (25th Jan). Reset, change or get help with your login details. The bug, which impacts users nationwide, has been confirmed by BT and a fix is coming this month. I signed up last month for BT Inifinity 1, and knowing my old Plusnet broadband was due to expire on 9th June, I set the activation date for BT for the same day. A further five days will be needed to connect your broadband. BT ID ( What is a BT ID?) BT account number ( Where do I find my BT account number?) So we can get all your services working by your move day, please give us a month's notice if you can. Hi all, I've just moved house and have had my BT phone and broadband transferred to the new house. Raise a fault. Safe to say we’re still waiting. Pick a BT TV Sport, Big Sport or VIP BT TV package and get access to discovery+ Premium (including TNT Sports), or choose a BT TV Entertainment or Big Entertainment package and get a discovery+ Basic subscription. Activation delay. We moved from Sky to BT after they failed to activate our broadband.